Skills & Expertise

Professional Expertise

My skills have been developed and refined through hands-on experience in healthcare case management and administrative operations. Each competency represents real-world application in challenging clinical environments.

Healthcare Administration Knowledge

  • Case Management: Comprehensive patient follow-up from initial consultation through post-surgical recovery
  • Insurance Operations: Expert handling of personal injury claims and primary insurance authorizations
  • Surgical Coordination: Seamless communication between multiple healthcare facilities
  • Administrative Operations: Streamlined patient records, scheduling, and referral management
  • Compliance: Thorough understanding of HIPAA regulations and healthcare privacy requirements

Key Achievements

  • Successfully managed hundreds of patient cases through complex treatment cycles
  • Improved workflow efficiency and reduced administrative delays
  • Maintained strong relationships with patients, physicians, attorneys, and surgical teams
  • Developed expertise in multiple EMR systems and healthcare management platforms
  • Implemented process improvements that enhanced operational efficiency

Communication Skills

  • Patient Relations: Compassionate and clear communication with patients and families
  • Professional Coordination: Effective liaison between clinical staff, attorneys, and insurance representatives
  • Bilingual Capabilities: Native Spanish and fluent English for comprehensive patient support
  • Documentation: Precise and thorough case documentation and record keeping
  • Team Collaboration: Strong interdepartmental coordination and support