Professional Experience

Career Highlights

Throughout my career, I have consistently demonstrated the ability to manage complex healthcare operations while maintaining a patient-first approach. My experience spans multiple areas of healthcare administration including:

  • Case Management: Comprehensive patient follow-up from intake through recovery
  • Surgical Coordination: Seamless communication between clinics and surgery centers
  • Insurance Operations: Expert handling of both personal injury and primary insurance claims
  • Administrative Excellence: Streamlined workflows and improved operational efficiency

Key Achievements

  • Patient Care Coordination: Successfully managed hundreds of patient cases through complex treatment cycles
  • Operational Efficiency: Implemented workflow improvements that reduced administrative delays
  • Insurance Expertise: Developed proficiency in handling complex personal injury and primary insurance cases
  • Communication Excellence: Maintained strong relationships with patients, physicians, attorneys, and surgical teams
  • Technology Integration: Utilized multiple EMR systems and healthcare management platforms to optimize operations

Professional Skills

Technical Proficiencies

  • Electronic Medical Records (EMR) Systems
  • Microsoft Office Suite
  • Google Workspace
  • AthenaHealth
  • Kareo
  • Salesforce (basic)

Core Competencies

  • HIPAA Compliance and Patient Privacy
  • Insurance Verification and Authorization Processes
  • Medical Billing and Documentation
  • Interdepartmental Coordination
  • Patient Communication and Support
  • Workflow Optimization and Process Improvement

Languages

  • English: Fluent
  • Spanish: Native

This bilingual capability has been invaluable in providing comprehensive patient support and ensuring clear communication with diverse patient populations.